Shipping Terms, Returns and Cancellations

We at Martha's Secrets pride ourselves in shipping orders out as fast as possible.  We will check the weather in your area prior to shipping.  If temperatures are not ideal for shipping we will contact you. 

We normally ship Monday thru Wednesday and on occasion one or two more days a week depending on the destination as we want your plants to arrive prior to the weekends.

Please read each listing to see if we can ship to your State as there are shipping restrictions of certain items to certain States. 

 We ship to the Contiguous USA only. That excludes Alaska and Hawaii.  Many items cannot ship to CA or AZ per the laws of those states. We do not ship outside of the USA to areas such as Puerto Rico and Guam. 

Returns: ALL SALES ARE FINAL: We do our best to present accurate, detailed information about every item that we sell. If you have any questions, please email us before placing your order.  The photos used in our ads are used for descriptive purposes only.  All plants are healthy and alive when they are shipped and all  plants are guaranteed to be healthy to the point of delivery per the delivery confirmation tracking.  If any plants are damaged during shipment, please contact us the same day of delivery and include photos of the plant(s).  Photos are a requirement so that we can see what is going on with the plant(s).  Time is of the essence when dealing with live plants.  

If an order needs to be returned, the customer is responsible for return shipping via USPS Priority Mail INSURED.  Customer must contact us on the day of delivery and request a return authorization number.  Plants will need to be shipped back as they were received in the original box and packaging.  Refunds will be for cost of the merchandise only and a 25% restocking fee will be implemented.  The original shipping fee will not be refunded.  Should an item be refused at time of delivery and returned by the Post Office there will be a 25% restocking fee and the original shipping fees will not be refunded unless prior arrangements have been made.  Cancellations:  Cancellation of any order prior to shipping will be charged a minimum $1.00 up to $5.00  to cover the costs of the fees that payment processing companies impose on refunds. 

All items are generally shipped using USPS Priority mail so they arrive  as quickly as possible.  Larger orders may  be shipped via other carriers.  You will be notified if a different carrier will be used. Certain plants will be pruned, trimmed, etc. prior to shipping depending on the plant type/variety.